Refund policy

Order Cancellations

You can cancel your order within 24 hours of purchase for a full refund.

After 24 hours, we are unable to accept cancellations or modifications to your order.

How to Cancel

To cancel your order, you can either sign in to your account and select “Cancel items” for the order you wish to cancel, or contact us via our Contact Page.

When contacting us, please include your order number so we can process your request as quickly as possible.


Returns, Replacements & Refunds

30-Day Money-Back Guarantee

Your first purchase of each product is covered by our 30-Day Money-Back Guarantee.

If you are not satisfied with your purchase, you may request a full refund within 30 days of delivery.

To process your request, please tell us why you’re not satisfied and provide a clear photo or videos of the item showing its current condition.

No return shipment is required for approved claims under this guarantee.


Returns, Exchanges, and Refunds for Customer-Related Reasons

Outside of our 30-Day Money-Back Guarantee, we do not accept returns, exchanges, or refunds for customer-related reasons, including but not limited to:

  1. The wrong item or variant was ordered.
  2. You changed your mind or no longer need or want the item.
  3. The item differs from your personal expectations or preferences.
  4. Minor cosmetic issues, such as slight odors, superficial scratches, minor stains, or color variations, that do not affect the product’s functionality.
  5. Damage to packaging, boxes, bags, or other accompanying materials that does not affect the product itself.
  6. Any other reason that we reasonably determine to be unrelated to a product defect or malfunction.


Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or if you receive an item different from what you ordered, you are eligible for a refund or replacement.

Requests must be submitted within 30 days of delivery.

You will be required to provide clear photographs or videos showing the issue and the condition of the item as supporting evidence.

After reviewing the details of your request, we will determine the appropriate resolution.


How to Request a Refund or Replacement

To request a refund or replacement, you can either sign in to your account and select “Return items” for the order, or contact us via our Contact Page.

Please provide your order number, the reason for your request, and any photographs, videos, or other information required to review your request.

After reviewing your request, we will let you know whether it is eligible and provide the next steps.


Additional Information

Refund Method and Processing Time

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will be processed after we confirm eligibility and receive any required photographs or other supporting evidence.

Once a refund has been issued, the time it takes to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

When Requests May Be Denied

We may deny a refund, exchange, or replacement request in any of the following circumstances:

  • The request is submitted more than 30 days after delivery.
  • The request is made under our 30-Day Money-Back Guarantee, but the purchase is not your first purchase of that product.
  • We are unable to contact you during the review or resolution process.
  • We are unable to verify your order information or purchase history.
  • Required information, photographs, videos, or other supporting evidence requested to review your claim are not provided.
  • For claims involving damaged or defective items, the product has been modified, disassembled, repaired, misused, or otherwise altered in a way that prevents us from reasonably verifying the reported issue.
  • The product was clearly identified as excluded from the applicable refund, exchange, or replacement policy at the time of purchase.
  • An item is returned to us without our prior authorization or return instructions.
  • The request relates to a shipment that did not reach the customer, was returned to us, or was disposed of by the carrier or a third party due to refusal of delivery, prolonged absence, an incorrect or incomplete address, loss or misdelivery by the carrier, or other circumstances attributable to the customer or carrier.
  • We reasonably determine that the request involves fraud, unauthorized use, resale activity, abuse of this policy, or other improper conduct.

Additional Costs

If additional shipping, handling, or other costs arise due to an incorrect return procedure or other action attributable to the customer, the customer may be responsible for those additional costs.